Refund policy

At devnora, we want you to understand your options when purchasing furniture from our store. This policy explains our return period, return procedures, shipping costs, and refund process.

30-Day Return Period

Eligible products may be returned within 30 days of delivery.

Please contact support@devnora.us within the 30-day period to initiate a return. Include your order number, the product you wish to return, and the reason for your request.

Return Eligibility

For a standard return, the following conditions generally apply:

The return request is submitted within 30 days of delivery.
The item is in its original condition, allowing for reasonable inspection.
The item has not been damaged through misuse or improper handling.
All included components, accessories, and documentation are returned where applicable.
The item is packaged securely for return shipment.

Because sofas and other furniture may be large or heavy, please contact us before arranging a return. We will provide instructions for the return process and destination.

Items that arrive damaged, defective, or incorrect will be assessed separately and handled in accordance with applicable law.

How to Request a Return

Email support@devnora.us within 30 days of delivery.
Provide your order number, product details, and reason for returning the item.
Wait for our customer support team to review your request and provide return instructions.
Follow the instructions provided and package the item securely.
Retain any return shipping documentation until the return has been resolved.

Please do not send a return to our business address unless our support team confirms that it is the appropriate return destination.

Return Shipping Costs

For standard returns due to a change of mind or personal preference, the customer is generally responsible for return shipping costs.

Furniture return shipping charges can vary based on the item's size, weight, and return destination. Please contact us before arranging shipment so that the applicable arrangements can be explained.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and determine the appropriate resolution in accordance with applicable law.

The original $50 shipping charge is generally non-refundable for standard change-of-mind returns, except where required by law or where another resolution is agreed upon.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

After we issue a refund, additional processing time may be required by your bank or payment provider. The time it takes for the funds to appear in your account may vary.

Any applicable deductions or non-refundable charges will be explained as appropriate before the return is finalized.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@devnora.us as soon as reasonably possible.

Include your order number, a description of the problem, and clear photographs if available.

Depending on the circumstances, the available resolution may include a replacement, refund, return, or another appropriate remedy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already shipped may not be eligible for cancellation and may instead be subject to the return process.

If we cannot ship an order within the promised timeframe, we will provide the required notice and cancellation or refund options in accordance with applicable law.